Overview

Navigator Mangers provide strategic leadership and oversight of Student Success department staff, processes and outreach. Navigator Managers work collaboratively with Student Success Navigators and colleagues across the institution to create a student-centered environment focused on providing relevant and responsive service to prospective, current, and returning students, enabling them to fulfill their educational and life goals. Navigator Managers are responsible for the development of processes, procedures and events focused on student success and play a key role in the development and execution of college-wide strategic student success and retention initiatives.

Each Navigator Manager is responsible for the supervision of a specific team of Student Success Navigators and will serve as a Student Success Navigator for a caseload of students from pre-determined academic programs.

Essential Duties: The preceding duties are examples of the essential types of work performed by positions within this job classification but are not all inclusive.   Management reserves the right to add, modify, change or rescind work assignments as needed. 

• Lead a team of Student Success Navigators, including hiring, training, inspiring and coaching to holistically and intrusively advise students, guiding them to reach their educational and life goals with a positive, encouraging and empathetic attitude.
• Support team with cross-training, professional development and mentorship.
• Assist the Associate Dean of Admissions & Student Success with special projects, such as Student Orientation, Job & College Transfer Fair, case management tools, etc.
• In collaboration with other Navigator Managers, develop and execute ongoing training and implementation processes for Starfish best practices, guidelines for raising/lowering flags, student outcome data, etc.
• Participate in various campus groups and departmental meetings including, but not limited to, Curriculum Committee, Division Meetings, Athletics, etc.
• Work in conjunction with the SFCC Care Team to respond to student emergencies and crisis situations.
• Works actively with other areas of the college to ensure a spirit of college-wide collaboration, student support and success.
• Provides flexible, responsive and high-quality customer service to the campus community, and continuously assesses processes and procedures to revise and/or improve accordingly.

Required Qualifications:

• Bachelor’s degree.
• Previous academic advising experience in a higher education environment. 
• Demonstrated ability to motivate, direct and develop people and activities.
• Excellent oral and written communication skills. 
• Team-oriented problem-solver.
• Exhibit an ability to “think outside the box” and use creativity to lead systemic change.

Preferred Qualifications:

• Master’s degree in any academic discipline.
• Prior supervisory experience.
• Experience in Starfish, Banner, Slate or similar platforms. 
• Previous work in a community college. 

*Completed applications will include cover letter, resume, three contact references, and unofficial transcripts (official transcripts must be requested upon hire). Employment will require a criminal background check at College expense. Preference is given to Missouri residents.

AA Statement: SFCC is an equal opportunity employer. It is the policy of State Fair Community College not to discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, ancestry, national origin, or veteran status in its educational programs, activities or employment as required by law in regard to admissions, awarding financial aid, access to courses and programs, and all student services as well as the recruitment, admission and retention of students.